As a short-term care facility tasked with preparing high-risk youth to return to community life, Marymound’s Pelletier Hope Centre has the important task of ensuring all parts of the organization are connected and working smoothly. To help in this regard, the RRC was hired to evaluate how effectively the center was operating in terms of best outcomes for the youth as well as the staff, and stakeholders connected to the center. The RRC’s evaluation team met with staff and stakeholders and collected valuable data over the course of two years. The team worked closely with an evaluation advisory committee in an iterative process in order to provide a robust interpretation of the evaluation findings.
Marymound’s Pelletier Hope Centre: Phase I (PHC1) is a six-bed, semi-secure needs assessment unit that responds quickly and comprehensively to young people’s complex mental health issues, as well as their social, emotional and physical needs. Female youth aged 12-17 are assessed, stabilized, and prepared for transition back into society by a multidisciplinary team during a planned three-to-six-month-stay. Primary care of the youth is facilitated by adolescent treatment counsellors, a clinical specialist supported by a consulting psychologist, with additional staff involvement from Marymound School teachers, occupational therapist, senior management, and indigenous cultural youth mentors. Other mental health team members include a psychiatrist and Child and Family Services social workers.
The evaluation ran from March 2017 to September 2018 and involved qualitative and quantitative data collection methods utilizing interviews and focus groups with staff and stakeholders, as well as reviews of the youth’s case files and psychometric assessments. The evaluation focused on the effectiveness of staff training, management, programming, stakeholder involvement, the youth admission and discharge process, how the center is designed for the interaction of youth with varying comorbidities, the effectiveness of their treatment models, and how stakeholder resources were implemented internally and outside of the larger center.