What Works is an easy-to-use guide that is ideal for anyone working with children and families in social service or humanitarian settings, as well as community facilitators, counselors, and policy makers. It includes plenty of case examples of programs in both low-and-middle-income countries (where financial and human resources are scarce) and high-income countries (where resources are easier to find but problems can still be very complex).
While the manual is about programs designed for young people and their families, its 7-step model of program design will be just as useful in any setting where improving resilience is the goal.
Michael Ungar, PhD, is the Canada Research Chair in Child, Family, and Community Resilience and Professor of Social Work at Dalhousie University in Halifax, Canada. He is also the founder and Director of the Resilience Research Centre which supports ground-breaking research on resilience, program evaluation, training and program design in dozens of countries around the world.
What Works describes in detail seven steps for designing great programs that build resilience. To help explain each step, the manual compares program design to cooking for a hungry family.
Just as a great cook knows what people want to eat, the best programs are designed to address people’s most important problems. These will be the problems that people are the most motivated to change.
A program outline (sometimes called a logic model) is very useful when designing a program to build resilience. Much like a meal plan, or menu, it provides you with a map to ensure that program activities create desirable outcomes.
Every meal starts with a trip to the market or the garden. Once you know which program is needed (Step 1) and have figured out what you want to achieve (Step 2), then you are ready to gather the resources necessary to create your program.
Great cooks rely on other family and friends to help with meal preparation. Program designers, too, create programs that build resilience by reaching out to other programs and people’s natural support systems (e.g., family and friends).
Just as great cooks change recipes to suit local tastes, programs that build resilience change to fit the culture and context of their participants.
Empty plates and heaps of praise tell cooks that their food has been appreciated. Program designers also need ways of measuring their success. Regardless of what evidence is produced, the goal is always the same: convince young people, families, communities, and funders that a program that builds resilience has value and is worth the investment of their time and money.
Cooks design their kitchens to prepare food day-after-day. Program designers create resilience-promoting programs that last for years. An effective, well-designed program is one that is sustainable and reaches as many people as possible.
We would love to showcase the work of program designers from around the world whose programs are helping to build resilience. Send us a brief description of your program and, if you like, a link to a video about the work you are doing. We’ll feature these programs on the Resilience Research Centre website so that other program designers can hear about your work. E-mail us to share your story.
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Daniel Blais is a research and evaluation associate with the Resilience Research Centre and Wisdom2Action network. With an interest in cultural sociology and a background in youth care and advocacy, Blais has an interest in program evaluation that applies mixed methods research and evidence-based practices. While completing the written requirement for an MA in Sociology (forthcoming) from York University on the topic of professionalization, Daniel has worked with the RRC-ETI and W2A on projects focusing on youth program evaluation, public policy development, opioid addictions, and youth resilience.
Chantale Comeau received a Bachelor of Arts with Honours in Criminology from Saint Mary’s University, and has completed a Master of Arts in Criminology & Sociolegal Studies at the University of Toronto set to graduate in November 2018. Chantale will be returning to school to pursue a Masters in Public Administration at Dalhousie University in efforts to obtain the skills necessary for a career in justice policy.
Igor Pekelny is a research associate at the Resilience Research Centre, Dalhousie University and the Sociology/Criminology Department, Saint Mary’s University, with experience in mixed methods project evaluation, online survey design and implementation, and crime prevention program design and management. He holds a Bachelor of Arts in Criminology (Magna Cum Laude) and Psychology (Magna Cum Laude) and now pursuing his Master of Arts in Criminology, all from Saint Mary’s University.
Marlee Jordan has an academic background in Criminology; she received a BA (Honours) and MA from Saint Mary’s University with the majority of her work focusing on the forensic mental health population. Her MA thesis was written on experiences in supported housing of people found Not Criminally Responsible in Halifax, N.S. Her other research interests include community-based services for people with mental health issues, addictions, and criminal justice involvement; youth education internationally, and community development. She is currently focused on gaining experience in research and program evaluation, otherwise she can be found hiking with her dogs, reading, or planning her next big trip.
Rena Vanstone is a research assistant at the Resilience Research Centre. She is currently completing an Bachelor of Arts with Honours in Sociology at Dalhousie, with minors in Psychology and English. Her research interests include youth resilience and wellbeing, as well as arts-based methodology and interventions.
Brandon promotes content, shares stories, and facilitates conversation through audio visuals, event planning, and graphic design. Brandon Mott is a communications specialist with a demonstrated history of working in the policy and research world, most notably at the Resilience Research Centre under the direction of Dr. Michael Ungar. Brandon is known for his knowledge sharing skills; crafting thoughts and ideas into digestible content. His degree in music marks a dedication to refining craft and an emphasized attention on creative detailing. This keen focus helps polish multimedia products, as seen in any of the numerous videos, reports, and websites he has produced.
Chase combines his creativity and technical skills to produce digestible content for websites, social media and events, while adhering to Resilience Research Center’s brand strategy. Chase Kodejs is a communications specialist with a demonstrated history of facilitating projects in the private sector with numerous firms. A keen focus and desire to learn allows Chase to continue to be up to date with latest digital trends and deliver products that are refined for the end user.
Jan Höltge is a postdoctoral research fellow at the Resilience Research Centre. Jan completed both his Bachelor in Psychology and Master in Environmental, Social and Clinical Psychology at the University of Vienna, Austria. He received his Ph.D. in Clinical and Positive Psychology at the University of Zurich, Switzerland. He has joined the Resilience Research Centre supported by the Early Postdoc.Mobility Scholarship granted by the Swiss National Science Foundation. Jan is passionately interested in how stressful circumstances can have positive effects on human life, especially resilience-enhancement, ranging from daily hassles to traumatic experiences. While taking a lifespan perspective, he has a focus on higher age, the long-term effects of early life stress and the positive effects of collective adversities on social values and behaviors. Additionally, he is interested in how the physical environment contributes to human resilience and wellbeing.
Dr. Haorui Wu is Assistant Professor of Social Work and a research fellow in the Resilience Research Center at Dalhousie University. His architecture-based interdisciplinary teaching, research, and emerging practice examine post-disaster reconstruction, recovery, and rehabilitation initiatives through the lens of environmental and social justice. He seeks to employ community-engaged planning and architectural strategies to strengthen built environment social missions, build social capital, enhance overall well-being, and advance community resilience in the context of global climate change, disaster, and other world crises. His research consists of (1) empowering local residents’ (especially the vulnerable and marginalized groups) leadership and supporting holistic well-being by advancing non-discriminatory civic engagement in community-based planning and architecture design; and (2) enhancing the humanitarian quality of post-disaster built environment to support community resilience and sustainability.
Paul McGuinness is the Operations Manager for the Resilience Research Centre (RRC). Paul has an extensive corporate background in Information Technology, Administration, Finance and Business Development. Paul provides leadership and operational management of the RRC and is a key interaction point between the RRC and internal and external grant and management programs. The Research Operations Manager works collaboratively with all university departments, building and maintaining strategic working relationships in the administration of internal schemes, as well as maintaining a network of external stakeholders to support national and international competitive and contract research opportunities.
Kathleen is the Project Manager for the RYSE Project based at the Resilience Research Centre. Kathleen has a diverse array of research, programmatic, policy, and project management experience, having worked in the area of positive parenting interventions, youth mental health, artificial intelligence and health, and Indigenous health research. She has a Biology degree from St. Francis Xavier University, and received her Master of Public Health at the University of Toronto, specializing in health promotion and public health policy. Her work has been local, national, and international in scope.
Simone Chia-Kangata joined the CYRRC as Project Manager in May 2017. Simone brings expertise in research and evaluation, project design, implementation and management, business management, knowledge mobilization and marketing. Simone has a Master’s degree in Public Policy and Public Administration from Concordia University and a Bachelor’s degree in International Development Studies from McGill University. She has worked in the public sector and NGO sector in Ottawa, the UK, Kenya, Somaliland and Nova Scotia.
Sara Al-Gashm manages evaluation projects at the Resilience Research Centre at a national and international level, which integrate both quantitative and quasi-experimental pre and post-test methodology as well as qualitative methods. She brings interdisciplinary and cross-national training and experience to her position, along with an extensive research background in health and wellbeing across the lifespan. Sara received a Master’s degree in Global Health from McMaster University and a Bachelor’s degree in International Development Studies from Dalhousie University. She was granted the title of Leading First-Class Honours Student and is the recipient of the University Silver Medal from Dalhousie University. Sara holds publications in The Lancet and the Annals of the New York Academy of Sciences. She is fluent in three languages: English, Arabic and Tagalog. Her interests include monitoring and evaluation, results-based management, participatory research methods, and qualitative research.
Michael Ungar, Ph.D. is the founder and Director of the Resilience Research Centre at Dalhousie University. His ground-breaking work as a family therapist and resilience researcher is recognized around the world, with much of that work focused on the resilience of marginalized children and families, and adult populations experiencing mental health challenges at home and in the workplace. Dr. Ungar has provided consultation and training to Fortune 500 companies like Unilever and Cigna, NGOs such as Save The Children and the Red Cross, and educational institutions and government agencies on five continents. He is routinely called upon by thought leaders such as the Boston Consulting Group and Canvas8. His work emphasizes how to use the theory of resilience to increase both individual and institutional agility during crises, with numerous organizations having adopted his concept of resilience as a negotiated process that enhances wellbeing and social responsibility.
Dr. Ungar is the author of 16 books for lay and professional audiences, and over 200 peer-reviewed papers and book chapters. These include Change Your World: The Science of Resilience and the True Path to Success, a book for adults experiencing stress at work and at home, and I Still Love You: Nine Things Trouble Teens Need from their Parents. His blog, Nurturing Resilience, can be read on Psychology Today’s website.
Dr. Philip Jefferies is a research fellow at the Resilience Research Centre. Following his PhD and teaching/research posts in the UK, Ireland, and Fiji, Phil joined the Centre to support the RYSE project. He now conducts resilience research with challenged populations around the world to understand how some do well despite adversity, and helped to develop the Centre’s evidence-based resilience building intervention ‘R2’, which is now used by organisations worldwide.